Thinking about buying a Canon? DO IT

admin — Thu, 22 Dec 2011 21:17:46 +0000

One of our cameras was recently droped by a news photgrapher. We sent our high def camera to Canon for repair and were told it would cost from $200 to $400 to repair it depending on the severity. We paid the $400 and we have now used it for the first time since it was returned. We video taped a congressional debate. It recorded fine but would not download to our computer for airing on tv. We have returned the camera for warranty service and have not recieved a response back from Canon after repeated calls including one to Canon President Joe Adachi 1-516-328-5000. Other than a no charge estimate for the repairs which were suppose to be done in 7 to 10 days, it has now been over three weeks and we have been unable to cover several political forums and consumer concerns because of their delay.

We were able to speak to Mr. Adachi’s Ex Asst, Ms. Dot Auguston who had there Senior Expeditor, Michael Logan contact us. The camara was promptly repaired and returned to us. We know that no one is perfect and even though the delays we experienced were excessive, the bottom line is upper management delt with the issue promptly and set a standard for their associates to follow. Canon receives our four star rating ****

The People’s Forum – Eyes on Commerce

admin — Wed, 07 Dec 2011 01:00:49 +0000

Let them hear from us!

As United Shoppers we can make things happen.

Periodically we will ask for your help in letting merchants know that we expect them to act fairly in their dealings with others.

You will be asked to support those with legitimate grievances by e-mailing or calling the merchant and asking them to please resolve the matter in a fair and equitable manner. Merchants will know that all eyes are on them to provide excellent customer service.

We will take our cameras to the merchant and consumer and let you know hear how they feel about the matter.

When we put out a “let them know how you feel” Alert, we will ask you to e-mail your thoughts to the merchant and ask them to resolve the matter in a fair and equitable manner. Merchants will know that all eyes are on them to provide excellent customer service.